United Airlines is a mess, totally tone deaf about service for customers. If you ship a dog with them, their process seems to be to put the dog on any plane that has room in cargo, regardless of where the dog is supposed to go. If you bring a dog on board, their process is to put it in the overhead bin where it will not inconvenience the flight attendant during the flight. If they need a seat for one of their employees, their process is to drag a paying customer off the plane and beat him...
UAL is a mess
UAL is a mess